You should have received a confirmation number for your pick up from westjet. Dear Mr. Williford I have emailed customer service with no response. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. 5 Suitcase Price per vehicle Details He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. We booked the tour to Cozumel at the best day counter in our hotel. You can't enjoy a place because you run from monument to monument without having any pleasure from it. This vacation was a nightmare. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Corporate Offices in Mexico He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. 15 tht of july , of course no reaction of this corrupt organisation ! When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. She asked about getting money back and he said we would have to take it up with our travel company. I want to confirm a transfer booked through American Airlines. The ride to the hotel was comfortable. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Dear Guest: And reserved a private car through them. Tripadvisor performs checks on reviews. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. The bathroom doors had holes and the kitchen was falling apart. Dear Guest: Yes, that was the excuse for not doing the job that it will take more time!!! In this case, we investigated with our staff what had happened and we were informed of the following points: Certificate of Excellence Awarded by TripAdvisor in 2019. Then we took a jeep rental. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. BD Experience is unreasonable and their customer service is awful. Not sure? We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. It is always a pleasure to assist you and we remain at your disposal. The city of Cancun is young, as are most of its permanent and temporary inhabitants. Enjoy the benefits of the app. My experience with BD Experience for the first time was horrible in my opinion. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Av. We were provided pictures of an almost new looking catamaran. Taking safety measures. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? It is always a pleasure to assist you and we remain at your disposal. 39. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. After you collect your luggage at the airport look for the people wearing red BD tee shirts. All of our vehicles have a special seat for children or infants, which is available at no additional charge. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I tried the website contact area and each time the message does not go through. Well he walked away and said the car would be there shortly. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We absolutely love them for always being so attentive, funny and entertaining. We used BD Experience for round trip airport transfers from the Cancun airport. Horrible experience. They're very helpful. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Max. Nader. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 Staff was responsive and very accommodating through the app and other personal communication when needed. What time will pick up be. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Transfers again had been paid through Costco. While at Tulum, I asked the tour guide about the zipline and was told there was none. we're the #1 ground transportation company in the Cancun Airport! The next day, I decided also to buy tickets for my family of 5 to join them . 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. They are the only transfer service I use in Mexico. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. We offer to our valuable guests the best services to make their vacation an unforgettable experience. What time will pick up be. I have called, and the phone numbers do not work. Please do not use them, they will ruin your trip!! BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We had trsf to and from airport via BD via our tour operator, Westjet. We were made to believe that once we paid, we would be covered for everything the park had to offer. Best Day Travel Customer Service Department Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. He assured me, he was going to apply a discount like my other family members received the day before. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. Tripadvisor performs checks on reviews. very nice right. By BD Experience. Be warned, dont use this company!!!! Immediately, I went back to his office, but he was gone. We couldn't snorkel in Chankallah park due to bad weather. We sincerely apologize for this situation and all the inconveniences that came along with it. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. Almost making fun of me. We had been sitting outside since 4:20!!! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. My trip was booked AND payed 2 times due to a failure of the system. Thank you very much for having taken the time to share your valuable review. Our pickups arrived at the resort on time. how to we confirm our pickup. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Contact page of BD doesnt work, more than 10 emails sent. Omar was FANTASTIC! The phone number the had listed on my voucher didn't work nor did they answer my email. Versace Yellow Diamond 50ml in Cancun duty free airport shops. What we expected was to exit the airport and see someone holding a sign with our name on it. No reaction of BD. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Tours & Sightseeing 0. Shame on you BD travel experience for allowing this kind of scam. 26 2018 90- - -v: . I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. When we attempted to contact Best Day, no one would return phone calls or texts. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. Keep in mind we did go down about 10 min early to ensure wed be on time. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. He was nowhere to be found. Once again, we want to apologize for this situation. Giving us an email to confirm this change. Contact page of BD doesnt work, more than 10 emails sent. This is the hardest company to contact. We were not happy. I was like wait he hasnt gotten us our ride, then well tip him. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Fish therapy, zip bike and more more more are extra paid!! So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Do yourself a favor and just take a cab. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Transfers back to the airport were another issue. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 However, they changed everybody $20 a person when we got there. Estimado pasajero, WestJet needs to find a different company to use. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. To offer i have called, and the receipt did n't show the amount paid an almost new looking.. Well tip him failure of the system does not go through book a private car through.! 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