Managed to do this until Sunday morning, we had had enough and went home. (See photos attached) the light above the dining room table was missing and the extraction fan didnt even work! ^CJ. I booked a weekend holiday for myself and other family members including 3 children under 4, arriving 22nd July 22. "/> [protected]@gmail.com. We were therefore completely in the clouds with no WiFi as that only worked in the main entertainment area. Always stayed with Parkdean and never had an issue until now.Booked a long weekend away next March, booked time off and kids were excited. 2. Getentrepreneurial.com: Resources for Small Business Entrepreneurs in 2022. I was at Kessingland from 3110 to 411. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! Verification can help ensure real people write reviews about real companies. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. They did agree to refund our early check in charge, but this would take 7-10 days. Initial Parkdean Resorts (formerly Park Resorts) complaints should be directed to their team directly. Small plug in radiator left in lounge which didn't help much as 3 bedrooms! We stayed in a polzeath caravan as we saw it on your Newquay Parkdean fb site and your online booking site! 4. If you remain unhappy after returning from your holiday, please submit your complaint within 14 days Ad-hoc duties as and when required. Stayed at Vauxhall Holiday Park in August 2022. 1 St Marys Close Our transparent approach to customer care and feedback means you can book your next holiday with confidence, safe in the knowledge youre going to create amazing memories on your next family break. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. You can contact me by responding to this email or by telephone: [protected]. I upgraded and paid 60 for a super caravan with partial sea view. Our accommodation was on the first floor which made coming and going with a pram very difficult. Therefore, I request you to revise your decision immediately and pay me back what it was supposed to be paid, which is about 200, after deducting the deposit and an admin fee if you want. It soured the last full day of our holiday and we were made to feel like an inconvenience rather than customers. Check availability and book today. Sewage coming through the kitchen sink The sofa well all I can say is outside floor is cleaner!You want to sleep think again as your in the middle of a festival.Have photos am absolutely disgusted to how we were treated. We love hearing feedback from our customers, whether its sharing your recommendations for things to do, shouting out a member of the team who made your holiday extra special or perhaps flagging something which we may have let you down on. "@type": "Question", Thats why weve made it as easy as possible to find reviews of our holiday parks online. ^CJ. Check availability and book today. The receptionist went down and reported back to that she believed people were still asleep inside. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our main review platform is Reevoo. Hi Sandra,Thanks for taking the time to submit your 5* review! Absolutely fuming!!! At Parkdean Resorts, we take customer feedback seriously, and were constantly striving to provide the best holiday experience possible. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. I then sent a copy of the death certificate as requested but received no response from them. The day before arrival I received an email stating "due to unforeseen circumstances" outdoor activities were cancelled and the restaurant had limited food choices. Escape with the family and get into the holiday spirit. Been staying with parkdean 10+ years.Went to valley farm to be informed we dont accept noise thats laughable.Gangs of teenagers slamming the basketball court gate at 3am, security cant be bothered theyd prefer sitting in the office where its nice and warm.Staff contradict themselves very rude pretty much to say weve taken your money now we arent interested! 2 No hate speech or bullying Make sure that everyone feels safe. To whom this may concern, Book early and make big savings on your 2023 holiday! Access Owners Connected and discover ownership benefits. When you submit your Parkdean Resorts complaint through our platform you show that you wont let your problem pass by quietly. Hello, thank you for spending some time sharing your feedback with us. Experience of management accounts. I managed to get a web chat with customer services as again their telephone are stated as "unmanned at the moment" and they stated that they are going to keep 80% of the holiday cost as a cancellation fee. He advised that Katie was 'too busy dealing with other issues.' We kindly ask that you give our Customer Engagement Centre a call on 0344 335 3507 and one of our friendly advisors can assist you with booking your future break. Please buyers beware they are all over you when buying but completely ignore you if anything goes wrong or you want to sell, Hi Graham,We appreciate you taking the time to submit this review. You can request to update your details, change your password, and update your communication preferences to make sure we can get in touch. Parkdean Resorts (formerly Park Resorts) reviews first appeared on Complaints Board on Dec 10, 2008. Claim it and get a lot of features. Explore our new range of caravans and lodges, Explore our fantastic range of holidays and accommodations, From couples to families, there's something for everyone, Discover the great outdoors with a touring or camping pitch at our UK holiday parks. To date we have been back a month now and have not received anything. We kindly ask that you follow our complaints procedure and send a summary of your recent experience along with your booking details so our Customer Relations Team can investigate this further. ", Parkdean cancelled my holiday with no compensation or reasonable alternative. I did have a lodge a few weeks ago, technically it's still mine. I did discuss with reception our other booking at Nodes Point and I did ask if anything could be done about a refund for this. I emailed on the Monday and told them what happened and I have never had a response, just lots of emails asking me to book another break! The accommodation was acceptable for us. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We asked if there was any activity which we got a reply of no because it was the mans night off. Elzbieta Gorecka. Just so you know, we use cookies to analyse our traffic. How we managed to get it removed from site was a miracle. Book early for the best choice of accommodation. Its just to help us improve your online experience. Although we are in a pandemic and staycations mean the park is busier I would like to thank the team at Parkdean. As my husband was having a minor op on his knee few days before arrival. I am writing this review for the website, I see it has been updated but the upgrade has made it very unfriendly, I am looking at booking May half term and it does not give me prices I clicked on 45 different things yet it didn't give me information I wanted, it was a very poor experience, moreover I chose a site and wanted to look for available dates in May but it would only show me Feb dates which didn't make sense when I was using the May half-term link from the website itself. Upon arrival we were disgusted with the smelly old caravan, it smelt of wee. Another person then told us there was a themed breakfast for our granddaughter at 9.30 am the following morning. What is Parkdean Resorts (formerly Park Resorts)'s YouTube? Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. He had been told about our situation and offered us 30% off the bill. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Booked a week's holiday to cayton bay with park dean resorts back in February 2019 for July the 22nd 2019 .we paid 900 pounds for what we thought was a luxury caravan for seven people, we were told that we were staying in the Harrogate caravan the pictures & the description of the caravan sounded great but when we arrived at the site & picked our keys up we were told we were staying in the . I think we should receive compensation as the holiday was ruined, On the day of arrival we noticed our cooker wasn't working and reported it straight away but no one came, it took 8 days and reporting daily, eventually contacting head office to get someone to look at it and fix the oven, the grill still didn't work repair man said he would order a part and it would be at the most three days but on day 14 (departure day) still not fixed. You can find contact details for Parkdean Resorts (formerly Park Resorts) above. Received a text this morning to contact them urgently regarding my holiday. There were just too many things also not right, missing curtain, missing furniture, and in particular dirty bed linen in the main bedroom. Discussing service as I have vulnerable people staying with me. We recently managed to sell it for only 15,000 They were absolutely no help whatsoever in the sale. The Pyrex dishes were also greasy and clearly had not been cleaned properly. Caravan 166 Sycamore Holiday park: Sundrum Castle Hope the developers will look to make it easy to use. At the time, Parkdean said advance bookings were at "record levels" and that it was recruiting over 7,000 seasonal workers. Look out for details of a brand new online service for Owners coming soon. I contacted the site directly to ask if we could be on a level situation. Park R, General Manager at Parkdean Resorts Regent Bay Holiday Park, responded to this review Responded November 28, 2016 Thanks for joining us for the last week of a really busy 2016 holiday season. Because I was cancelling far before 70 days before my holiday was due, I was expecting to get a refund; 50% of what I paid is high for an administration fee, but I was even more shocked when I received an email from you telling me that my holiday was cancelled with NO REFUND DUE ! Hi David,Thank you for sharing your feedback with us. Thank you Manor Park keep up the good work. We have contacted Parkdeans joke customer services on numerous occasions. Your actions are absolutely disgusting. 92% of the UK is within 2 hours' drive of our holiday parks, surrounded by stunning coast and countryside, Discover your adventurous side with our amazing activities suitable for all ages, Make incredible memories that will last a lifetime, Thousands of new and refurbished accommodation options across all of our holiday parks, Voted "Best Family Holiday" by the UK public. Parkdean Resorts UK Limited t/a Parkdean Resorts registered in England (Reg. The latest complaint Park resorts was resolved on Dec 01, 2014. Sticky floor and curtains hanging off. There was rubbish and half empty vodka bottles on the side. Also asked for easy access as my father is disabled and put on a hill three caravans up. Ok, we are mid-seventies and perhaps a little more forgetful than we used to be. 15. Also in you Coronavirus Advice section it states: However, this evening we had a substantial drop in gas pressure that meant none of our food would cook. You can tick below if you. Amongst many many other complaints. Hi Jamie,Thank you for taking the time to submit your feedback.Although it is difficult to hear that your experience was not so great during your stay at St. Minver, we appreciate you bringing this to our attention so we can improve moving forward. I'd have like to have been made aware of this before we arrived or given the choice of a ground floor. Youll find everything you need to know to make the most of your holiday home, Log in or register to manage your online Owner Account from anywhere, Find out more about our amazing Owner exclusive benefits and offers, Read our blog, packed full of ideas for your next adventure, You have not added any items to your wishlist. Touring pitches in many stunning regions throughout the UK, Our camping essentials checklist will help you make sure youve got everything you need, Explore our 10 holiday parks in East Anglia & Lincolnshire, Explore our 4 holiday parks in Isle of Wight, Explore our 3 holiday parks in Kent & Sussex, Explore our 4 holiday parks in Lake District, Explore our 5 holiday parks in Northumberland & County Durham, Explore our 3 holiday parks in Lancashire. Aware of this before we arrived or given the choice of a floor! Month now and have not received anything and general insurance distribution activities more forgetful than we used to be easy. Issues and be heard as and when required site was a themed for. Main entertainment area service for owners coming soon compensation or reasonable alternative a minor op on knee! Hello, thank you Manor Park keep up the good work sharing your feedback with us on the first which... 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