The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Gather personal belongings before you exit. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Yes Best Day Tours was the same as BD. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Dear guest, When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. The whole trip was wonderful except for our airport transfer both ways! Do you have an email to contact BD Experience Cancun? They're very helpful. I asked for her manager's name, was given a first name and then left. We had to wait 2 hours in the bus before it left the airport. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Absolutely terrible. We were told to leave and seek hotel transportation. Keep in mind we did go down about 10 min early to ensure wed be on time. The only they cared for was tips and selling beers. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. What we expected was to exit the airport and see someone holding a sign with our name on it. We called the company at 10:35 to see where the driver was. We were provided pictures of an almost new looking catamaran. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Taking safety measures. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. If you have 2 groups arriving at the same time you should have transportation ready for both groups! This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Keep in mind we did go down about 10 min early to ensure wed be on time. DO NOT book together. Hilde Bec. They gave us directions to walk to where the shared vans were. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I tried the website contact area and each time the message does not go through. They're very helpful. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. Dear Guest: Vehicle batteries and gas containers are not allowed inside transit vehicles. Very little wait time and quick service to our hotel. It showed on the email that our pick up time was changed. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Thanks! We have been stranded at the airport after paying extra money for a private transfer. BD experience excursion Snorkeling with Turtles. It was all shopping in tourist market. how to we confirm our pickup. 08 Days. -------- Download our app: bit.ly/3snkWpA Posts Videos Tagged Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Their guides are excellent - knowledgeable, friendly and professional. Very easy to schedule and I'd use them again. We saw people arrive after us get picked up. THE WORST. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. De cancun a playa del carmen, es raza pequea denteo de su maleta. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. We booked a vacation through Costco and were assigned this company for airport transfers. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Review tags are currently only available for English language reviews. It is just such an amazing place that you have to go to appreciate it's descriptions. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. Misleading in tours. On the way back, our flight was in evening, they booked to pick us up afternoon. Of course, nothing was as he promised. They said we missed it. If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. We called the company at 10:35 to see where the driver was. Por favor envenos el nombre de su hotel para poder programar el servicio. If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. Instead there are so many numbers, and you really don't know which number is for BD experience. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Overall the process was smooth and no complaints. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. My confirmation came from Costco who made my reservations. Will complain to Costco to never use them. (Enter less keywords for more results. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. I tried the website contact area and each time the message does not go through. Burgerhouse Av. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Ive demanded a refund and they have yet to follow suit. They are clearly in collusion with resort staff and the taxi drivers. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel I called them and was told we do not have any vehicles for late pick up???? Not sure? No car seat as requested either. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Transportation from Cancun Airport to Hotel Zone 20 Reviews. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Do you have an email to contact BD Experience Cancun? Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. They were prompt, courteous, and efficient. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. Old people, children, babies in strollers, and even flight crews! We had called a few days ahead to change our pick up time from the hotel. With 0 respect. Aircraft Refueler. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. This is not the way to sell something. I highly recommend this company -- not just for transport but also for any tours you would arrange during your visit. She asked about getting money back and he said we would have to take it up with our travel company. Thank you Marco for that suggestion. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. Ajo Transportation operates Route 486, from Tucson to Ajo, as well as dial-a-ride service in the Town of Ajo. After you collect your luggage at the airport look for the people wearing red BD tee shirts. 15 tht of july , of course no reaction of this corrupt organisation ! Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. I contacted them through WhatsApp. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. We did not book any further tours from this company because of this interaction. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. This is the hardest company to contact. How long typically is the wait for a private van at the Cancun Airport? After about a 35 minute wait our transportation finally arrived. Although we did not book tours this time around, the shuttle to and from the airport were seamless. It is always a pleasure to assist you and we remain at your disposal. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. Some are really nice and helpful but sadly, some showed some really poor customer service. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. WestJet needs to find a different company to use. Thank you very much for having taken the time to share your valuable review. We were verbally told to be at the lobby for a 4:30 pickup. They treat you like you are nobody. We were brought to the sidewalk and told that our transportation will be here soon. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Great, fast service every time I have used them. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I am not sure how it is still legal for this company to operate. Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. We were told that is was due to the rain. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Company was changed from BD Experience to Bee Travel, but they did everything as advertised. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Finally they put us in a shared van to drop us to the hotel. We booked airport transportation from Cancun International to our hotel through this company. My trip was booked AND payed 2 times due to a failure of the system. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. 45-90 minutes. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. 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