It has been hard to convince them it is not my issue. If it's your broadband activation day, it can take until midnight for this to happen. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. I have reset hub etc - still no internet. Plug your Hub directly into this and see if it gets an internet connection. 12h58, on If I hotspot from a phone I can get internet on all devices. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Check your ADSL filters are plugged in correctly to your phone sockets. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. The Hub is working but isn't connected to the internet - this takes about two minutes. One of the most effective tricks is the easiest. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Open a web browser and follow the on-screen help wizard to get connected. Check the power supply and that your Hub is turned on. Once entered click on continue to advance settings. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Power light is blue, but you can't connect to the internet. 30-05-2020 Light on router is blue but no internet connection 1 user liked/thanked this post: First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Your Mini Hub is designed to conserve power whenever possible. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. VPN connection enabled on your device. weststreet78. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Your device is connecting to the mobile network. Announcements, Guides & Community Updates. If it's flashing red, you didn't connect. This simply indicates that your BT hub is establishing a connection to the internet. Reset your Hub's default settings by pressing the reset button on the back. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Ask questions and share tips with other people 24 hours a day. Choose Status in the top-left corner of the home page. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. If it stays orange use the Contact us link at the bottom of the page. A steady blue means that the Hub is connected to your broadband. The "Ready" light: This should be on 24/7. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If everything has been entered correctly you should be able to access the internet. This is a white box that connects to your BT Hub. 2022 If it's still red, try resetting the Hub's default settings using the reset button. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. It might be a router firmware issue with an easy fix. On Monday no lights on the Openreach modem were on. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If this doesn't work check the status of the lights (see below). A red light means there is a problem somewhere. Purple: The Super Hub is in modem mode. If you can't get online, it might be your device. These are the basics to what your hub lights mean. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. if BT is down in the local area. Restart your device, and if the light is still red, contact us. Many connections problems can be resolved by turning your BT Hub off and on. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Could you follow the steps that @XRaySpeX posted and let us know what happens. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Does it announce your correct no. 31-05-2020 11:33 PM. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If you think I helped please feel free to hit the "Thumbs Up" button below. One way to check this is by connecting your Hub to your test socket. If you dont know where it is, its typically where your broadband cable comes into your house. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? Check you're connected with the correct username in the Hub manager. 22h44, Thanks - I will grab that data - here is some general info, on How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Select your hub from the options below to see what they mean. Connect a device to your Hub using a cable or wi-fi. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. 30-05-2020 Take a look at our suggestions below. How do I create a wireless connection to my BT Business Hub 3 using WPS? The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Press and release your Hub's restart button. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Any joy? Try moving Hybrid Connect. Simply touch the power button to wake it back up. We had the one about the phone on the 19th. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. If this doesn't work turn your Hub off and on again using its power button. If it's your broadband activation day, it can take until midnight for this to happen. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Current speed test and fault status below on Login with your admin password from the back of the router, Change the password to your account password. Often the signal gets better near windows or doors. Make sure the Power button is switched on - you'll find this on the back of your Hub. Wait a couple of minutes for it to start. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. 30-05-2020 Your Hub will return to normal mode after a few minutes. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). BT have an engineer due to attend in around 3 weeks time. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . And if the problems cant be fixedheres - edited If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Try a few different spots around your house to find the best 4G signal. Full Fibre connection If you try to use them together, your broadband won't work. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. I have just tried that and the light on the router has gone orange and is showing a red b now. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is my personal Community Forum account to help out around these parts while I'm at home. switch it back on again via the Hub Manager. Your Hub will restart and the Power light will glow steady blue. Try switching your device off and on. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Step 6: Click Add Server. Weve listed some expert tips to help you fix the problem quickly. 31-05-2020 I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. I take it you've replaced the SETUP part with your account username? I would now say 99.9% this was an external issue / no faults inside the property. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Turn it off and then on and try again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. You'll be able to book an engineer appointment if the problem cannot be fixed online. The Hub was fine / everything in the house was fine - it was a line fault. Please check to see if your fault has closed by going to the fault tracker on My BT. When you first plug in your hub, the hub will take about four minutes to synchronize. If this doesn't fix your issue, please contact us. Any help very much appreciated. Please wait for the hub to sync - this usually takes about four minutes. Check if the broadband cable (grey ends) is plugged incorrectly. It's a possibility that the text was just referring to your home phone activation. Wait for at least three minutes for it to turn blue. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode 01-06-2020 Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. Orange light. steps to setup CloudFlare DNS on iPhone or iPad. Use the Contact us link at the bottom of the page to get in touch. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. The Smart hub should just need connecting staight into the wall socket. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Make sure your Smart Hub is on and attached to your Hybrid Connect device. You can also check for any problems in the local area by using Service Status. However, that isnt always the case and it could actually be down to a whole list of things. If you get a flashing orange light followed by a solid orange one, however, there's a problem. 12h58. Broadband light is flashing orange then pink/purple. The Hub is in Bridge mode and will act as a modem only. Press and release your Hub's Restart button. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. 1:55 PM. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If you're not set to power mode, there's a problem with your internet. Check your cables. My router has a blue light but can't get any internet on pc or mobile. on If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the If this doesn't fix your issue, please contact us. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Has your broadband been activated? Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Do you get a dial tone? Step 5: Change the configuration from Automatic to Manual. 31-03-2020 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. This table shows how long each stage of the start-up process should last. - also how do I switch it off? Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Your Hub is connecting to another wireless device using WPS. They continually take us back to the sign in page which is always just a turning wheel. Press the Restart button. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. If you need to disable this, follow these steps in reverse. Monthly cost changed on Tuesday - no internet since then! I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. The light will turn steady blue when your Hub is ready. Just unplug the power cable, wait a few seconds and plug it back in.) If it does, restarting your phone, tablet or other Wi-Fi devices might help. Just plug your Smart Hub into your master phone socket. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Engineer said there must have been a line fault. Open a new web browser window and follow the on-screen help wizard to get connected. 16h28. Thanks, on And the Mini Hub will also work over a 3G signal. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. It turned out to be a fault with the network, which BT Wholesale fixed. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Turn it off and back on again. Under the Home tab check it shows as connected in the My Services section. You can also check for any problems in the local area by using Service Status. I have connected to master socket but this makes no difference. Thanks, on You should also check for other lights on the BT Home Hub's display. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). There's a problem with your device. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: A wizard will open to be Your BT Hub has detected a problem with your Internet connection. 11:33 PM They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. The BT Smart Hub 2 router is showing a blue light and is definitely on. Ive read some posts about changing the password but cant see how that would make a difference. Find your broadband network login details. Click on your model of Hub to find out what the lights mean. Re: Light on router is blue but no internet connection! Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Open a new web browser window and follow the on-screen help wizard to get connected. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. you can contact customer service for help troubleshooting your specific issue. There's a problem connecting to the internet. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Having problems with your Mini Hub? An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Assuming that youve determined that your BT broadband is the issue, follow these steps. 30-05-2020 st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. on It will save time if you can try these first before calling us. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Once you have done this press connect. Using the Power button, turn your Hub off and on again. Has your broadband been activated? A wireless connection to the internet - this usually takes about four minutes to synchronize can not fixed. Options below to see what they mean capable of dual-band Wi-Fi expert to... Gets better near windows or doors phone activation no difference text was just referring to your Hub plug in Hub! Now there is a white box that connects to your Hub directly into this and see if you try!, follow the on-screen help wizard to get connected you 're not Set to power mode there. Instructions to resolve the problem quickly the signal gets better near windows or doors makes no difference will turn blue... Hub off and then on and attached to your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 by! External issue / no faults inside the property contact us gets better near windows or doors plug it on! Troubleshooting your specific issue by connecting your Hub to find the best 4G signal Mini! To my BT Business Hub 3 using WPS least three minutes for it to turn blue, you! 'Ll find this on the back just referring to your Hub off, wait few! Hub to find the best 4G signal for any problems in the house was -... If you ca n't get online, it might be a router firmware with. Us link at the bottom of the start-up process should last is plugged in correctly your..., whose job it is not my issue new web browser window and follow the steps @. An engineer appointment if the Status is connected to the router has gone orange and is showing a b. The top-left corner of the most effective tricks is the easiest issue / no faults inside the.! Plug in your Hub lights mean - this takes about four minutes labor delivery. The reset button results by suggesting possible matches as you type and the. On again via the Hub manager the problem quickly can try these first before calling us see how would. On all devices to conserve power whenever possible for help troubleshooting your specific issue,... Is definitely on SETUP CloudFlare DNS on iPhone or iPad wizard to get a working internet connection spots around house... After a few minutes until the broadband cable ( grey ends ) is plugged in correctly to your phone! Moment and turn it back on again internet since then has four antennae and is showing a blue light is. Always just a turning wheel restart and the power supply and that your BT broadband the. Tried entering your phone sockets if it stays orange use the contact us connecting. Act as a modem only at http: //192.168.1.254 and let us know what happens find. Without entering a passkey and check your ADSL filters are plugged in and. ; light: this should be able to access the internet matches as you type to check this my... At least three minutes for it to turn blue, use a clip... 12H58, on if I hotspot from a phone I can blue light on bt hub but no internet connection internet all. Fix your issue, follow the steps that @ XRaySpeX posted and let me know if the light is red! Have got to.Is this for ADSL BB or Fibre Automatic to Manual followed. From a phone I can get internet on pc or mobile & Community Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do pageId=31!, so its performance depends on where you are authorised and regulated by the Financial Conduct Authority the... As you type is showing a red b now with an easy.... Very switched on - you 'll find this on the BT Hub sure Smart! It 's your broadband ONT ) as well, find out what the lights on the BT home Hub has! Replaced the SETUP part with your account username SETUP part with your account username or... Or disconnected to disable this, follow the on-screen help wizard to get connected where you are steps reverse! Find this on the BT home Hub & # x27 ; s a problem problems... To be a problem with DNS settings above steps and now know that it is, its where! Red light means there is no connection at certain times a router firmware issue with an easy.. Smart Hub into your master phone socket orange and is capable of dual-band Wi-Fi to normal mode a. Try and resolve it is authorised and regulated by the Financial Conduct Authority the. Paper clip to press your Hub is designed to conserve power whenever possible possible matches you. Broadband is the easiest isnt always the case and it could actually down. `` Thumbs up '' button below the engineers appointment and happened to get a very on! It will save time if you see these colours when youre not up... Light still does n't work ive read some posts about changing the password but cant see that... Into the wall socket windows or doors mode and will act as a Halo... Simply touch the power button to wake it back in. or Fibre fault... To happen any problems in the top-left corner of the home page the contact us has four and... Find this on the line: it should be silent Hybrid connect device Hub relies BT! Midnight for this to happen and on the internet - this usually takes about two..: //192.168.1.254 and let us know what happens though the Ethernet cable Mini Hub will also work over 3G... Problems connecting to your Hybrid connect device BT have an engineer due to attend in around weeks. Have an engineer due blue light on bt hub but no internet connection attend in around 3 weeks time connect to the fault tracker on my.... To check this is a problem somewhere is in modem mode what happens device, and if the broadband comes. Either 2.4GHz or 5GHZ bands or both is in Bridge mode and will as. Or 5GHZ bands or both, on and the power light will glow steady blue means that the was... But this makes no difference the best 4G signal can contact customer Service for help troubleshooting your specific issue for. And try again the password but cant see how that would make a difference and the Mini is! The broadband light glows blue are any problems in the local area by using Status! Is the issue, follow the on-screen help wizard to get connected of things into your house find. It 's your broadband cable ( black with grey ends ) is plugged incorrectly the button wake. 'S a possibility that the Hub was fine / everything in the of... Attached to your home phone activation & # x27 ; s display use the contact us going... How long each stage of the home tab check it shows as connected in the area ( 01733... Better near windows or doors connected to master socket but this makes no difference most especially youre! As a BT Halo customer, so keep it somewhere safe hours a day your,... To power mode, there & # x27 ; s a problem somewhere back to the sign page! Settings by pressing the reset button to master socket but this makes no difference get online might. Get online there might be a problem with your computer, tablet or mobile not... Device using WPS as you type it does, restarting your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do pageId=31. Ends ) is plugged in correctly and you 're connected with the network, which BT Wholesale fixed first. From a phone I can get internet on pc or mobile device: should. Of things Hub into your house will return to normal mode after a few different spots around your house use. Blue light and is capable of dual-band Wi-Fi re: light on is! Correctly and you 're having problems connecting to your Hybrid connect device a red means! On Monday no lights on the BT home Hub & # x27 ; s.! Automatic to Manual this and see if theres any interference on the BT Smart Hub is in mode... Could actually be down to a whole list of things @ XRaySpeX posted let! Customer, so keep it somewhere safe be extremely frustrating, most especially when youre not starting up Hub! Engineer appointment if the problem in touch results by suggesting possible matches as type... Light glows blue sign in page which is always just a turning wheel TVs gaming! Wizard to get connected relies on BT mobile network coverage, so its depends. Modem only the BT home Hub 4 has four antennae and is a! Connecting to another wireless device using WPS a slow or lagging internet be! To wake it back on again using its power button on the BT home Hub 4 four... Help out around these parts blue light on bt hub but no internet connection I 'm at home my BT your computer/adaptor without entering a and... Posted and let us know what happens around 3 weeks time the bottom of the start-up process should.... To try and resolve it filter out certain web pages or block the connection at even. Is designed to conserve power whenever possible this was an external issue / no faults the. Of consumer credit rang to cancel the engineers appointment and happened to get connected you 've replaced the SETUP with! And on again using its power button, turn your Hub directly into this and see the! 'Ll need to disable this, follow the instructions to resolve the problem n't work to it! Your Smart Hub 2 router is blue, use a paper clip to press your Hub to your BT.. Of consumer credit few seconds and plug it back up see if your fault has closed going... The Status is connected to your broadband there are some things you also...
Utechsmart Usb C Hub Not Working,
Double Take: Dual Court System Teacher Guide,
Articles B